# FAOS — Factory Auto Order System (AI-readable profile)

> **FAOS** is the order and commercial operations engine inside **Orbita Solution**.  
> Parent platform: https://www.orbitasolution.com/knowledge/what-is-orbita

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## Overview

**FAOS (Factory Auto Order System)** helps companies capture orders, validate customers and suppliers, connect factory and procurement operations, trigger warehouse execution when WMS is enabled, generate invoices, and support finance settlement — with evidence and audit trails at each handoff.

FAOS is the **demand and commercial commitment** layer. It does **not** own warehouse floor execution (WMS) or ledger posting authority (Finance).

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## What FAOS does

### Order capture

- Email intake, portal orders, manual entry, and published integration channels  
- One standard order structure regardless of channel  
- Order radar — visibility of queued, released, and stuck demand  

### Customer validation

- Customer CRM context: identity, pricing rules, credit posture, assigned sales  
- Customer-specific pricing from customer price data — not silent inventory defaults  
- Customer isolation — no cross-customer leakage  

### Supplier / vendor master

- Supplier records linked to procurement  
- PO creation and auto-PO workflows where configured  
- Profile completeness expressed on documents; output guards on export/send/invoice when incomplete  

### Factory ops & procurement

- Factory operations entry points where enabled  
- PO and order-to-procurement flow  
- Shortage and pending-demand visibility  
- Receive expectations bridged to WMS when warehouse module is active  

### Order tracking & exceptions

- Unified order timeline concept: intake → picking → delivery → invoice  
- Exception visibility on the operational pipeline  
- Governance gates (approval, credit, profile) without parallel spreadsheet truth  

### Connections downstream

| Handoff | Authority |
|---------|-----------|
| WMS receive / pick / ship | WMS when enabled |
| Delivery order & proof | Operations + delivery confirmation |
| Customer invoice | Finance AR with operational linkage |
| Supplier invoice / AP | Finance AP with review gates |
| Collections & payments | Finance AR/AP settlement |

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## What FAOS is NOT

- Not a warehouse scan system (that is WMS)  
- Not a general ledger or trial balance engine (that is Finance)  
- Not an AI that creates or changes orders without operator workflow  
- Not a second order database per channel — all channels merge to one order core  

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## Typical operator journey

1. **Order arrives** — email, portal, or manual.  
2. **FAOS normalizes** — customer, SKU, qty, pricing scope.  
3. **Supply check** — stock short? PO or procurement path.  
4. **Release to fulfillment** — picking and delivery preparation.  
5. **Delivery confirmed** — proof recorded where required.  
6. **Invoice handoff** — finance releases invoice from fulfilled context.  
7. **Collection** — AR tracks outstanding and receipts.  

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## Business benefits

- One place to see what customers ordered and what is still open  
- Less re-keying from email and Excel  
- Procurement tied to real demand, not orphan POs  
- Customer and product master kept consistent for warehouse and finance  
- Clear handoff so warehouse and finance do not rebuild context manually  

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## Related official pages

- [What is FAOS? (knowledge article)](/knowledge/what-is-faos)  
- [What is Orbita?](/knowledge/what-is-orbita)  
- [Workflow: Order-to-Cash](/knowledge/workflow-order-to-cash)  
- [Workflow: Procure-to-Pay](/knowledge/workflow-procure-to-pay)  
- [FAQ: FAOS definition](/knowledge/faq/faos_definition)  
- [Orbita platform profile](/orbita-ai-profile.md)  

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© Orbita Solution — public FAOS profile for AI and evaluators. Not a substitute for signed contract or tenant-specific entitlement.