Support – Orbitasolution

Q&A – Controls & Operations Guide

The authoritative reference for FAOS positioning, security, and operational rules. View Q&A v1.0 →

FAQ

Where do I log in to the company workspace? Use /login?module=office for Office (company users). For CRM Admin, use /crm-admin/login.
Where can I download guides? PDF guides are available at /docs. In-app help: Client onboarding, CRM Admin, Launch checklist.
I forgot my password. Use “Forgot password” on the login page, or contact support to reset.
How do I change my company plan? CRM Admin can change the plan from the Company detail page (Plan management). See the CRM Admin guide.
How long is the free trial? Can my trial be extended?
New workspaces receive a 30-day free trial unless otherwise stated at signup. If your company is still within an active free trial, we may extend the trial end date as a goodwill benefit; we will never shorten an existing trial this way. Your current trial end date is shown in the workspace and account status.

Support tool

Ask short questions about login, settings, docs, or workflows. Answers are based on documentation; sources and contact option appear below.

This assistant answers from documentation only. For billing or tax questions, contact support.

Contact

Support email: info@orbitasolution.com

Operating hours: Monday–Friday, 9:00–18:00 (local time).

Response time: We aim to reply within 1–2 business days.

For account, billing, or technical support, please email us.

Production-impact triage: if materially all authorised users lose access concurrently, include the word “OUTAGE”, approximate start time (UTC/local), tenancy company name, and any error identifiers shown by the app. Severe incidents are prioritized for investigation, but no particular response timeline is a binding SLA unless stated in your separate written enterprise agreement or order form.