Terms & Conditions

1. Service nature

Orbita Solutions is a business software platform designed to assist with operational workflows, financial processing, and data management.

The Platform is provided as a tool only, and does not constitute financial, tax, legal, or professional advice.

By using the Platform, you acknowledge and accept that certain operational flows may include mandatory sequencing and integrity checks (including FIFO-style enforcement where enabled) as a system safety feature.

You agree not to assert claims for damages, penalties, lost productivity, or commercial loss arising from delays, blocks, or friction caused by such safeguards when they operate as designed.

2. Evolving software disclaimer

The Platform is under continuous development.

Users acknowledge that the system may:

We may update, refine, replace, or remove features as part of continuous development. Where a material change affects paid production use, we will use reasonable efforts to provide notice where practicable.

Orbita Solutions does not guarantee uninterrupted system stability or completeness. Orbita Solutions does not guarantee that outputs will be correct where underlying data, configuration, integration, scanning activity, or user confirmation is inaccurate, incomplete, delayed, or outdated.

3. User responsibility (critical)

All outputs generated by the Platform, including but not limited to:

are based solely on user-provided data.

Users are fully responsible for verifying all outputs before business use, submission to authorities, or financial decision-making.

Garbage in, garbage out (GIGO) applies throughout FAOS. Where inventory integrity is concerned, “book-to-physical alignment” in the system is highly dependent on the accuracy of original source data, including scanning, receiving, transfers, adjustments, and master data entry.

Orbita assumes no economic liability for inventory variance, write-offs, stock-outs, mis-shipments, or reconciliation costs that are traceable to user-side data entry errors, mis-scans, configuration mistakes, or incorrect physical labelling / label placement.

4. No warranty

The Platform is provided “as is” and “as available” without warranties of any kind.

Orbita Solutions disclaims:

5. Limitation of liability

To the maximum extent permitted by applicable law, Orbita Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of business, loss of production, loss of goodwill, loss of data, or operational downtime.

Orbita Solutions' total aggregate liability shall not exceed the subscription fees paid by the customer during the twelve (12) months preceding the claim.

6. Finance & compliance disclaimer

Orbita Solutions does not guarantee compliance with any regulatory authority, including tax or e-invoicing systems.

All compliance responsibility lies with the user.

Where FAOS exposes export-only or pre-validation artefacts, that does not replace your statutory filings or professional sign-off.

Any templates, exports, validations, previews, or reports are provided for operational assistance only and must be reviewed by qualified advisors before statutory use.

7. Subscription & payment

Paid services are billed on a subscription basis.

All payments are non-refundable once access is granted, except at the sole discretion of Orbita Solutions or where required by applicable law. See our Refund Policy.

Subscriptions may be cancelled at any time. Cancellation takes effect at the end of the current billing cycle. No pro-rated refund is issued for mid-cycle cancellation unless required by applicable law.

8. Service availability

We do not guarantee uninterrupted or error-free service.

9. Termination

Orbita Solutions reserves the right to suspend or terminate access at any time.

10. Data ownership

Users retain ownership of their data.

Orbita acts solely as a data processor in providing the service.

11. Changes

We may update these Terms from time to time. Where changes materially affect paid production use, we will use reasonable efforts to provide notice where practicable. Continued use after the effective date of the updated Terms constitutes acceptance, where permitted by law.

41. Account security & privacy responsibility (disclaimer)

You must keep login credentials, multi-factor codes, API/connector secrets, devices, and sessions confidential, and must not share accounts. You are responsible for managing internal user access, role assignments, and company/tenant context selection.

Loss arising from credential theft, shared logins, phishing, unauthorised devices, incorrect role assignment, or customer-side misuse remains your responsibility. Orbita may assist with investigation where reasonably possible, but does not assume liability for failure to safeguard your own access.

Orbita processes personal and company data under the Privacy Policy and applicable law (including PDPA principles where Malaysia applies): company-scoped tenant isolation, use only to provide and improve the Service, and no sale of personal data to third parties. We apply reasonable administrative, technical, and organisational safeguards.

No hosting environment is immune from attack. We cannot warrant absolute security, continuous confidentiality, or that every incident will never occur. You must still use basic protections (strong unique passwords, no shared accounts, sign out on shared devices, and contact us promptly if you suspect compromise). You remain responsible for verifying business outputs before use.

42. Intellectual property

FAOS, the Orbita Solutions name and logo, and all related software, documentation, designs, and content provided by Orbita Solutions are owned by Orbita Solutions or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Service in accordance with these Terms. You may not copy, modify, distribute, sell, or create derivative works of the Service or any part of it, nor reverse-engineer or attempt to extract source code, except as expressly permitted by us in writing. All rights not granted herein are reserved. Customer Data remains yours as described in the Privacy Policy; you grant us a limited license to host and process it solely to provide and secure the Service.

43. Indemnification

To the maximum extent permitted by law, the Customer agrees to indemnify, defend, and hold harmless Orbita Solutions, its owners, directors, employees, and affiliates from claims, damages, liabilities, losses, or expenses (including reasonable legal fees) arising out of or related to:

44. Dispute resolution

Any dispute, controversy, or claim arising out of or relating to these Terms or use of the Service shall first be resolved through good-faith negotiation. If unresolved within a reasonable period, the dispute shall be submitted to binding arbitration in Malaysia in accordance with applicable arbitration rules. The arbitration decision shall be final and binding, except where mandatory law requires otherwise or where a party seeks urgent injunctive relief to protect its rights pending arbitration.

45. Class action waiver

To the fullest extent permitted by law, disputes shall be resolved on an individual basis. No claims may be brought as part of a class action, consolidated action, or representative proceeding, except where such waiver is prohibited by mandatory law.

46. Governing law and venue

These Terms shall be governed by and construed in accordance with the laws of Malaysia.

Subject to Section 44, courts of competent jurisdiction in Kuala Lumpur, Malaysia shall have exclusive venue for proceedings that are not finally resolved by arbitration, except where mandatory consumer or small-business protections in your jurisdiction require otherwise (in which case those protections apply only to the minimum extent required).

If you have a separate written enterprise agreement that expressly states different governing law or venue, that agreement controls for the topics it covers.